CCO Operator

Description

Job Summary: The professional will monitor supervision systems, handle emergencies, document incidents, and participate in training sessions for operational improvements. Key Highlights: 1. Real-time monitoring of supervision and traffic systems 2. Handling emergency calls and providing user support 3. Participating in training sessions and proposing operational improvements At Via Appia, we believe each person plays a unique role in building a better future. We value professionals who want to grow, innovate, and make a difference in an environment that transforms lives. Our culture is guided by values that drive us every day: acting with **integrity**, constantly pursuing **efficiency**, working with **collaboration**, taking **ownership** of our choices, and, above all, having **respect for life**. **If you identify with these values and wish to be part of a place where people collectively make a difference, join us on this journey!** **Responsibilities and Duties** * Monitor supervision systems (cameras, sensors, access control) and real-time traffic, identifying accidents, congestion, and emergencies; * Handle emergency calls, provide user support, and maintain contact with field teams (toll collection, maintenance, emergency services), mobilizing resources when necessary; * Document all incidents and actions performed during the shift; * Participate in training sessions, stay updated on protocols, and propose operational improvements. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite; * Strong communication skills for internal interaction and coordination with external agencies; * Residence in Salto/SP. **Additional Information** **Health First:** Medical and dental assistance, plus psychological support through Conexa/Psicologia Viva. **Safety and Well-being:** Life insurance to protect what truly matters. **Practical and Flexible Meals:** Meal allowance (VA/VR) via Flash card, allowing you to choose how and where to use it. **Guaranteed Mobility:** Commuter allowance (vale-transporte) or shuttle service to facilitate your daily routine. **Family Support:** Childcare allowance for employees with young children. **Active Body:** Partnership with Gympass/Wellhub to maintain good health. **Recognition for Results:** Annual profit-sharing program (PLR), because your effort contributes to our success. Via Appia Concessões S.A. is a highway concession company operating across over 1,400 kilometers of highways in São Paulo and Minas Gerais, committed to delivering high-quality, safe infrastructure services to highway users under its management. Founded in 2023, with a focus on customer experience and continuous investment in technology and innovation, Via Appia seeks to enhance highway and service efficiency, as well as contribute to the socioeconomic and sustainable development of the regions it serves.