Junior Workplace Support Analyst - Sorocaba

Description

Job Summary: Providing end-user support for IT systems and equipment, including interaction with global support teams and high-standard incident resolution. Key Highlights: 1. End-user support in diverse technology environments 2. Interaction with global support teams in English 3. Agile and high-standard assistance in incident resolution Multinational Technology Company is hiring: Workplace Support Analyst. Your responsibilities will include: Level 1 / Internal Field Support; Questions regarding Windows 11, Office 365, mobile telephony, formatting, configuration, and end-user support for notebooks, desktops, printers, and other IT assets; Support for client legacy applications (prior training provided); Activation of backup or contingency equipment; Occasional remote support to other locations; Interaction via email in English with Global Support (ability to read and reply to emails using a translator); Escalation to Level 3 Support (Simpress and other vendors); Delivering agile and high-standard assistance, guiding users during operations, ensuring complete incident resolution and proper logging of information in the ticket management system. Requirements: - Preferred: Completed or ongoing undergraduate degree. - Technical expertise in software/hardware maintenance and configuration, networking, and programming. - Mandatory: Networking knowledge; familiarity with mobile applications and devices. - Knowledge of ticket management tools. Preferred: English proficiency. Fixed remuneration: R$ 2.144,47 Medical insurance Dental insurance Life insurance Meal allowance Career development plan PLR (Profit Sharing) up to 4 salaries Minimum Education: Technical Course * Life insurance * Meal allowance * Dental insurance * Medical insurance