Technical Support Technician

Description

Job Summary: A second-level technical support professional responsible for handling and resolving incidents and requests, including installation, configuration, and maintenance of hardware and software. Key Highlights: 1. Second-level technical support (on-site/remote) for incidents and requests. 2. Assembly, maintenance, and configuration of computers. 3. Experience in VIP customer service and availability for on-call duty. ***Responsibilities and Duties:*** Provide second-level (on-site/remote) support for incidents and requests assigned to your support queue. Support off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify when necessary, and proactively assume ownership of those within your responsibility. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on devices (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Perform assembly, maintenance, and configuration of computers. **Qualifications and Requirements:** Windows 10 or later operating systems. Computer assembly and maintenance. Office 365 suite (advanced proficiency in Outlook, Word, Excel, PowerPoint, OneDrive, OneNote, Remedy, ServiceNow). Immediate availability to start. Experience in VIP service processes (executive board/senior management). Availability to work on-call (24x7, per schedule). Minimum Education: Technical Course Driver's License: Class B Personal Vehicle