Job Summary: Operational professional responsible for controlling and organizing the service workflow in the workshop, ensuring demand management, deadline adherence, and productivity, as well as supporting internal communication. Key Highlights: 1. Managing the workflow of services and service orders in the workshop. 2. Organizing and distributing demands among technical teams. 3. Monitoring deadlines, productivity, and internal communication. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM with a 1-hour and 12-minute lunch break; Saturdays from 8:00 AM to 12:00 PM **Level:** Operational **Employment Type:** Permanent – CLT * Control the workshop’s service board, tracking service order entry, progress, and completion. * Distribute and organize demands among technicians and teams according to priority, complexity, and availability. * Monitor vehicle delivery deadlines, flagging potential delays and process bottlenecks. * Update service statuses in both system and physical/digital boards, ensuring accurate information for teams and management. * Monitor workshop productivity by tracking the number of vehicles in progress, stalled, and completed. * Align priorities with technical consultants and workshop supervisors, organizing urgent services and priority customers. * Identify pending issues affecting workflow, such as parts shortages, budget approvals, or warranty releases. * Support internal communication among the workshop, warehouse, consultants, and managers to facilitate operational progress. **Requirements:** * Completed high school (technical or undergraduate studies in administrative or automotive fields preferred). * Prior experience with workshop routines or automotive after-sales. * Knowledge of service order workflows, vehicle scheduling, and follow-up. * Proficiency with systems and Microsoft Office, especially Excel and dealership management systems. * Strong organizational skills, sense of priority, and effective communication to handle multiple demands and cross-team alignment. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Life insurance, Meal voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
