HOUSEKEEPING MANAGER

Description

Job Summary: A professional responsible for supervising governance and maintenance operations, ensuring service excellence and guest satisfaction through inspections, inventory management, and staff training. Key Highlights: 1. Comprehensive governance and maintenance management 2. Focus on customer experience and loyalty 3. Team development and training **Job Description:** ---------------------- \- Inspect guest rooms (check\-in/check\-out) and public areas to ensure cleanliness, organization, maintenance, and replenishment of amenities. \- Manage inventory of linens, uniforms, cleaning supplies, and minibar items, as well as oversee laundry and tailoring services. \- Respond to guest requests courteously and act as a liaison between housekeeping and maintenance teams for repairs. \- Track departmental service demands, respond to requests, and schedule execution to ensure timely fulfillment of guest needs. \- Manage laundry and general maintenance costs, updating systems or spreadsheets to support the Operations Manager’s decision-making. \- Conduct regular training sessions for the housekeeping team to ensure service consistency and adherence to standards and protocols. \- Perform monthly inventories of linens and room equipment to enhance guest experience and foster loyalty. \- Supervise maintenance and housekeeping operations through continuous inspections to guarantee service excellence. \- Monitor guest feedback regarding cleaning, room setup, and general housekeeping services, and develop action plans to address identified non-conformities with a focus on continuous process improvement. **Essential Requirements:** ------------------------------ Relevant work experience is preferred; Experience with TOTVS/CMNET system; **Desirable Requirements:** -------------------------- Proactivity; Dedication; Organization; Responsibility; Leadership spirit; Courtesy; Punctuality. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Transportation Allowance; Meal Voucher – BRL 400.00; Gympass; Telemedicine – Mediquo; Birthday Day Off; University Partnership Program; Accommodation Discount, among others. **Work Location:** ---------------------- SAMBA LINHARES \- ES **Working Hours:** ------------------------ 08:00 to 18:00 **Additional Information:** --------------------------- Work Schedule: Monday to Friday \- 08:00 to 18:00