Reception Agent

Description

Job Summary: Humanized customer service, registration of information, submission of authorization requests to health insurance providers, and negotiation of fees. Key Highlights: 1. Humanized and high-quality customer service 2. Strong interpersonal relationships and communication skills 3. Negotiation and persuasion abilities If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 41 years. We have become a reference group in Diagnostic Medicine, offering more than 7\.300 healthcare services, including clinical analyses, imaging diagnostics, vaccination, and executive health check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated healthcare services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture emphasizes respect, development, diversity, and inclusion. We employ over 7\.000 professionals and operate in 15 states and the Federal District, with 350 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Submit authorization requests to health insurance providers according to each provider’s established policy; * Deliver customer service considering all necessary information for test execution and following company-defined procedures; * Negotiate fees and payment methods with customers (in accordance with company-aligned processes); * Perform other duties relevant to the position; * Safeguard confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal relationship skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Benefits designed for your daily life:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Benefits for Your Health and Well-being:** Health and Dental Insurance, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A healthcare reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in the federal capital in 1984, driven by the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. The Grupo Sabin healthcare ecosystem comprises a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive health check-ups. Additionally, it includes primary healthcare services, supporting population health management through coordinated care programs and care pathways via Amparo Saúde, and the integrated healthcare services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to deliver quality and efficient healthcare access. With the goal of fostering entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models contributing to the healthcare sector based on science, efficiency, and customer experience. As a solid national company with visionary leadership, well-established values, genuine commitment to an ESG agenda, and healthcare and wellness services supporting customers’ health journeys nationwide, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. Throughout this journey, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units throughout Brazil. After all, we invest in carefully designed processes to bring individuals aligned with our purpose and values into our Group. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*