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Job Summary: Professional responsible for initiating and monitoring field technical service requests, maintaining contact with technicians and clients, and supporting administrative routines to ensure service quality. Key Highlights: 1. Opportunity for continuous professional development 2. Dynamic environment focused on innovation and excellence 3. Growth within a strategic and specialized IT team Receiving, verifying, organizing, controlling, and storing materials to ensure inventory accuracy. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT areas. All share a common strategic vision focused on service excellence and solution delivery. **Responsibilities and Duties** **Responsibilities:** * Initiate and monitor field technical service requests, ensuring proper demand routing. * Maintain constant contact with field technicians, aligning deadlines, priorities, and service statuses. * Monitor SLA compliance, supporting agenda organization and service workflow. * Ensure information quality. * Perform administrative routines, such as service order control, reporting, validations, and operational support. * Act as a liaison point between clients, technicians, and internal teams, facilitating communication and issue resolution. * Support identifying improvements in operational and administrative departmental processes. **Requirements and Qualifications** **Requirements:** * Completed high school education (technical or higher education in IT, Administration, or related fields preferred). * Prior experience with initiating and monitoring field technical service requests or operational routines. * Experience in direct interaction with field technicians and/or operational teams. * Knowledge of service request systems (Service Desk / Field Service). * Familiarity with SLA, demand prioritization, and service workflow. * Proficiency in administrative routines, controls, and report preparation. * Strong verbal and written communication skills, with a professional demeanor. * Organizational skills, attention to detail, and ability to manage multiple tasks. * Proactivity and sense of responsibility. * Intermediate knowledge of Microsoft Office (especially Excel and e\-mail). **Preferred Qualifications (not mandatory):** * Prior experience in field service operations or technical support companies. * Knowledge of ITIL or best service practices. * Experience handling corporate client accounts. **Additional Information** We value our employees and therefore offer a comprehensive benefits package designed to promote well-being, security, and quality of life, including: Transportation Benefit – Assistance for daily commuting between residence and workplace. Meal/Meal Allowance Benefit – Monthly credit for meals or purchases at affiliated establishments. Medical and Dental Assistance – Health plans with broad coverage, ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous training for professional growth. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where our employees can develop and grow alongside the company. We are seeking talented individuals who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment offering real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e\-mail rh@wyntech.inf.br
