Description: Requirements and Qualifications: * Bachelor's degree in Information Technology or related IT fields; * Proficiency in networking, operating systems (Windows, Linux, etc.), hardware, and software; * Conflict management, time management, and problem-solving skills; * English proficiency is a plus. Responsibilities and Duties: Guide and supervise the support team for employees, customers, operations, and internal support departments, covering the company’s infrastructure—including installation and maintenance of company equipment, network assets, system and operational environment updates, password creation and access monitoring, peripheral configuration, internet usage, and general guidance—via the ticketing system and projects, ensuring proper use and application of available systems and tools; Monitor and execute system implementations, operational layout changes, and IT infrastructure projects, coordinating between contracted vendors and operations, customers, and internal support departments, while remaining attentive to technical details for subsequent guidance or training; Assess the need to upgrade the company’s technology fleet and advise on purchasing and replacing equipment and systems based on their age and expected usage, executing the investment plan and maintenance service contracts defined in the company’s annual budget for operations and support departments through evaluation of replacement needs, vendor selection, price quotations for maintenance, contract acquisition, and assessment of supply terms, collaborating with the Procurement Department to reduce costs, enhance competitiveness, and adopt cutting-edge technology via control of the IT asset management tool and appropriate approvals and contracts as defined in the annual budget; Evaluate and test the company’s system vulnerabilities, safeguarding security by controlling access, analyzing risks, and implementing preventive or corrective measures as necessary through disaster recovery plan exercises; Monitor SLAs contracted with vendors and defined in the support policy for internal departments regarding system support and availability, using performance indicators, the ticketing system, and systemic monitoring, reporting them monthly and defining action plans—complete with deadlines and defined activities—whenever necessary; 2512200202551714203