Commercial Services Assistant

Description

Job Summary: This role involves administrative and commercial routines, ensuring customer service excellence, continuous process improvement, and managing electrical damage claims according to regulations and internal standards. Key Highlights: 1. Perform administrative and commercial routines 2. Ensure prompt and courteous customer service 3. Pursue continuous improvement and customer satisfaction Join CPFL Group and Boost Your Career! Commercial Services Assistant (affirmative action position for persons with disabilities and/or INSS-rehabilitated individuals) Where you will work: São Leopoldo/RS Work model: On-site Company: RGE – A company of CPFL Energia Group Prerequisites: * High school diploma required (technical or undergraduate studies in progress preferred); * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) required; * SAP knowledge preferred; * Customer service experience preferred; * Must be a person with disability (PcD) or INSS-rehabilitated; * Must reside in São Leopoldo or neighboring cities (upon assuming the position). Your day-to-day responsibilities: Perform administrative and commercial routines, ensuring customer service is delivered promptly and courteously, in compliance with procedures, applicable legislation, and quality policies, through monitoring processes across various service channels. Pursue continuous improvement focused on customer satisfaction, services provided by partners and other agencies, as well as supporting the company’s image. Conduct analysis and commercial management of the electrical damage compensation process and other requests submitted by customers, aiming to maintain quality, standards, and established deadlines. Key Activities and Responsibilities: * Handle requests for electrical and non-electrical damages at all stages of the process, in accordance with current legislation and internal standards. Ensure compliance with deadlines set forth by sectoral regulation. * Receive, dispatch, monitor, archive, digitize, and manage documents under your responsibility. * Identify and suggest continuous improvements to processes within your area, always prioritizing productivity and safety, applying best practices. Monitor deadlines, quality, standards, and progress of service orders relevant to your area in accordance with current regulation and legislation. * Assist in regulatory inspections, as well as internal audits and Regulatory Compliance control points. * Contribute to developing training programs on specific processes for employees. * Execute internal control management, audits, inspections, indicator management, performance tracking, and provide information and support required by the area. * Provide necessary support to internal and external customers regarding queries, systems, methodologies, and processes of the area. Handle complaint notes arising from processes within your area, including generating actions in commercial systems. Seek customer satisfaction in accordance with applicable rules. What we offer: * Transportation allowance; * Meal allowance; * Medical assistance; * Dental assistance; * Daycare allowance (subject to eligibility criteria); * Life insurance; * Profit-sharing program (PLR); * Gympass; * "Fale Comigo" Program (free and confidential telephone-based advisory service covering psychological, legal, financial, and social support). Learn more about us: We operate in the Brazilian electric power sector and boast a solid history since 1912, contributing to the development of cities and states we serve through solutions in power generation, transmission, distribution, energy trading, and service provision. Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership in the Brazilian electric power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people efficiently via our service network. We believe diverse teams and an inclusive environment for all individuals are essential for the sustainability of innovative organizations focused on customers; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/