Administrative Assistant

Description

Job Summary: A professional responsible for in-person and telephone reception, reception area organization, and performing administrative and healthcare team support tasks. Key Highlights: 1. Participant reception and welcoming 2. Reception organization and management 3. Administrative and healthcare team support **Job Description:** **Work Location:** Passo Fundo \- RS **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM **Responsibilities:** ➡️ Provide in-person and telephone reception for participants, including appointment scheduling and confirmation, information about company operations, services offered by the company and the Family Health Strategy, information about the provider network, and general clarifications; **➡️ Organize the reception and service area:** ➡️ Direct participants according to demand, adhering to pre-established routines and observing priority groups (e.g., elderly, pregnant women, emergencies); ➡️ Distribute reception workload rationally based on the number of professionals present per shift; ➡️ Record daily no-shows; ➡️ Perform relevant documentation; ➡️ Manage waiting times; ➡️ Update participant identification data and existing company databases (registration, support network, medical records, and others); ➡️ Participate in continuous professional development activities, as well as in planning and organizing health actions and work processes to be implemented at the company; ➡️ Route telephone inquiries to appropriate healthcare team members according to workflow, aiming for effective resolution; ➡️ Print and manage forms used by company professionals to ensure quality service delivery; ➡️ Oversee the management of company health records to ensure proper archiving, confidentiality, and availability for operational use; ➡️ Perform administrative duties regardless of functional area; ➡️ Stay updated on instructions, regulations, manuals, and standard operating procedures to ensure accurate and reliable task execution; ➡️ Maintain order and preserve one’s workstation, materials, and equipment; promptly report malfunctions, failures, or irregularities to the immediate supervisor to ensure proper functioning of company assets; ➡️ Perform duties in an organized manner to ensure continuity and timely, high-quality completion of work processes; ➡️ Identify opportunities and propose process improvements related to one’s responsibilities, as well as solutions for issues affecting departmental productivity; ➡️ Share information, experiences, and tasks harmoniously to contribute toward achieving team and company goals. **Requirements:** ✅ Completed high school education; ✅ Experience in administrative roles. **Benefits:** ✔️ Meal Voucher ✔️ Food Voucher ✔️ Transportation Voucher ✔️ Childcare Assistance