Description
Job Summary:
Professional responsible for water meter reading, inspection, service disconnections and reconnections, identification of irregularities, and customer service.
Key Highlights:
1. Read and re-read water meters and inspect connections
2. Identify and report frauds, leaks, and irregularities
3. Serve users and provide information about services
**Responsibilities:**
* Perform **water meter reading and re-reading**, inspect connections, and carry out **water service disconnections and reconnections** (as per locality);
* **Identify and report frauds, leaks, and irregularities** in water and sewage connections;
* **Update customer records**, deliver bills, informational materials, and notifications;
* **Serve users**, provide information about services, and support customer satisfaction surveys;
* Perform **simple maintenance tasks**, such as water meter replacement, standardization of meter stands, and repairs (except in Manaus);
* **Operate service vehicles** safely and maintain work equipment;
* Comply with **quality, environmental, and occupational safety standards**.
**Objective:**
Ensure accurate measurement of water consumption, contribute to continuous service improvement, and maintain positive customer relationships.
Minimum Education: High School (Secondary Education)
Driver's License: Class B