HELP DESK TECHNICAL SUPPORT IN TELECOMMUNICATIONS - OPEN POSITION

Description

Job Summary: Help Desk professional with knowledge of telecommunications for diagnosis and problem resolution, focused on customer service. Key Highlights: 1. Experience with diagnosis and problem resolution (troubleshooting) 2. Proficiency in telecommunications and networking technologies 3. Customer service with strong communication, organization, and empathy **HELP DESK TECHNICAL SUPPORT IN TELECOMMUNICATIONS** **Job Description:** * Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). * Familiarity with telecommunications networks. * Basic knowledge of telephony protocols, such as SS7 and SIP. * Knowledge of GPON networks and related segment technologies. * Ability to diagnose and resolve problems (troubleshooting). * ERP system experience (MKSolutions) is desirable. * Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). * Familiarity with telecommunications networks. * Basic knowledge of telephony protocols, such as SS7 and SIP. * Knowledge of GPON networks and related segment technologies. * Ability to diagnose and resolve problems (troubleshooting). * ERP system experience (MKSolutions) is desirable. **Requirements:** * Prior customer service experience. * Strong communication, organization, and empathy. * Proactive approach to solution finding. **Minimum Education:** Technical Schooling **Work Schedule:** Monday to Friday (8:00 AM to 6:20 PM\) **Benefits:** * Meal Voucher (VR) * Transportation Allowance * Health and Dental Insurance * Life Insurance * Education Assistance * Birthday Leave * Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial