Job Summary: Customer service professional responsible for clarifying inquiries, presenting solutions, and standardizing data, with a focus on technical support and relationship management. Key Highlights: 1. Humanized and effective customer service 2. Collaborative and respectful work environment 3. Opportunities for everyone in an inclusive environment **We were founded with the mission of serving our customers effectively and efficiently, focusing on technology and helping\-them achieve the best possible experience with contracted services. Since 2020, we have continuously advanced, acting transparently with customers, suppliers, partners, and society. Here, we ensure a collaborative work environment that fosters mutual respect, believing in human potential. If you believe that together we can continue delivering high\-quality services to our customers, join our team!** Our opportunities are open to all! We strive to provide you with an increasingly inclusive and respectful workplace. **Responsibilities and Duties** * Provide customer service by addressing inquiries, presenting solutions, and conveying clear and objective information; * Standardize registration data and perform other tasks within the department, including customer onboarding and recording all relevant information; * Validate, retain, monitor, and recover accounts by identifying needs within the system; * Analyze charts to track results and goals. **Requirements and Qualifications** * Completed or currently pursuing a bachelor\'s degree; * Proficiency in Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word; * Training in computer science and/or telecommunications; * Experience in customer service and relationship management; * Experience in technical support, directly interacting with customers through various communication channels (e\-mail, tickets, and telephone); * Strong verbal and written communication skills. **Additional Information** **Salary:** R$ 1\.750,00 **Work Schedule:** 36 hours per week, on a 6x1 rotation, with both daytime and nighttime shifts. **Work Location:** Cachoeira do Campo/MG **Benefits for You and Your Family:** * Copay Unimed health plan for employees and dependents (regional or state\-wide); * Copay dental plan \- MetLife \- for employees and dependents; * Emotional wellness program and discounted psychological counseling for employees and dependents via the Moodar platform; * Birthday Day Off — one paid day off on your birthday to celebrate; * Eva Card flexible benefits card worth R$ 554,80 per month \+ R$ 483,40 (monthly average), usable for meal and/or food benefits; * Benefits Club offering exclusive discounts and partnerships for Lesta employees; * Life insurance; * Transportation allowance; * Easter Benefit — a small gift delivered to employees to celebrate this occasion; * Christmas basket for all our employees; * Collaborative culture fostered through a warm and humanized work environment! Lesta specializes in customer service with a technology focus. Currently, we serve over 500,000 customers nationwide. We were founded to deliver humanized, non\-bureaucratic service to digital account holders of the Gerencianet Group, providing high\-quality services and helping\-them achieve the best possible experience with contracted services. **Mission** ---------- To serve all our customers effectively and efficiently, helping\-them achieve the best possible experience with contracted services. **Vision** --------- To be recognized as an excellence leader in the customer service industry. **Our Values** ------------------ Deliver high\-quality services to all customers. Encourage collaborative work and mutual respect, believing in human potential. Act transparently with customers, suppliers, partners, and society. Always operate with ethics and responsibility.
João Silva
Indeed · HR
João Silva
Indeed · HR
