IT Support Technician 2

Description

Job Summary: Operates computer systems, monitoring application and resource performance, ensuring information security, providing technical support, and managing tickets. Key Highlights: 1. Monitor and ensure the operation of systems and hardware/software 2. Provide technical support to customers and users (remote and on-site) 3. Manage and diagnose tickets, ensuring resolution Operate computer and microcomputer systems, monitoring application performance, input/output data resources, data storage resources, error logs, central processing unit (CPU) utilization, network resources, and application availability. Ensure hardware and software functionality; guarantee information security through backups stored in designated locations, verifying user logical access and destroying discarded confidential information. Serve customers and users by guiding them in hardware and software usage; inspect the physical environment for workplace safety. Provide basic Service Desk support Manage open tasks and tickets Record ticket actions Diagnose ticket resolution Monitor equipment Ensure optimal equipment performance Identify issues proactively Create tickets Report issues Develop internal process manuals for the knowledge base Forward budget and product requests to PROIPSTORE Execute activation and installation of resources for new customers Configure pre-defined Windows resources Provide remote and on-site customer support Organize equipment cabling at customer sites Complete and submit implementation documentation