Customer Service Representative

Description

Job Summary: Provide customer support via the National Customer Service Center, ensuring clear and effective communication to resolve issues and foster loyalty, utilizing available tools to deliver the best possible experience. Key Highlights: 1. Customer support via National Customer Service Center (chat, email, social media) 2. Quick and effective resolution of E-commerce/Retail service issues 3. Focus on customer satisfaction and loyalty Description: * Academic Qualification: Completed high school education. Bachelor's degree in progress or completed in Administration, Languages, or related fields is preferred. * Excel Proficiency: Basic knowledge for data control purposes. * Customer Service Experience: Prior experience in customer service, with strong problem-solving skills and a focus on customer satisfaction. * Schedule Flexibility: Availability to accommodate customer service demands. * Proactivity: Proactive, dedicated, and committed to quality execution of daily tasks and delivering the best possible experience to customers. \#LI\-EKM \#LI\-ONSITE * Customer Support: Provide customer support via the National Customer Service Center using available channels (chat, email, social media, and any other channels that may be made available). * Effective Communication: Ensure clear, courteous, and accurate communication, with a focus on customer satisfaction and loyalty. * Proficiency in Department Tools: Stay updated and competent in using all available tools responsibly and appropriately, exclusively for professional purposes. * Problem Resolution: Clarify doubts, provide guidance, and quickly and effectively resolve issues related to E\-commerce/Retail services. * Process Control: Possess basic Excel skills to assist in process control through spreadsheet completion, as well as initiating requests to Logistics and/or Backoffice. 2512250202491934953