Academic Support Assistant

Description

Job Summary: The Academic Support Assistant ensures excellence in academic support, positively impacting students and the PUCRS academic community through accurate and efficient service. Key Highlights: 1. Excellent in-person, telephone, and email academic support. 2. Accurate preparation of academic certificates and documents. 3. Positively impact students and the PUCRS academic community. The **Academic Support Assistant** of the Academic Records Coordination is responsible for ensuring excellence in student service, providing comprehensive academic support and delivering precise, efficient assistance. Their greatest challenge is to ensure these services positively impact students, departments, and the broader PUCRS academic community. **Responsibilities and Duties** * Provide academic support (in-person, telephone, and email) with excellence; * Receive, verify, and forward academic documentation for enrollment; * Issue and deliver documents according to received requests; * Prepare academic certificates and specific documents, aligned with management validation, ensuring accuracy, clarity, and adherence to institutional guidelines. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office (Word, Excel, PowerPoint); * Basic English language skills; * Experience in customer service; * Organizational skills, strong communication ability, and proactivity. **Additional Information** Working hours: 10 a.m. to 7 p.m. (Monday to Friday) **Our Benefits Package:** * Health insurance; * Dental insurance; * Childcare reimbursement; * Education assistance covering up to 80% of undergraduate tuition fees and 50% of postgraduate, language, and extension course tuition fees; * Free parking; * Complementary private pension plan; * Life insurance; * Year-end recess. *If you believe in meaningful work that creates value and positively impacts society and the university,* ***JOIN PUCRS!*** At PUCRS, we believe every person can transform the world—and that belief drives us daily to become all that we can be. Here, tradition and innovation walk hand in hand to create a unique ecosystem integrating **education, health, research, culture, and innovation**. More than seven thousand collaborators bring to life a plural and creative community guided by solidarity, a familial spirit, and the conviction that knowledge transforms realities. Because of all that we can be, we open pathways to new learning opportunities, meaningful connections, and positive societal impact. **Explore the diverse areas of operation that define who we are:** * 7 Schools (Undergraduate, Postgraduate, Research, and Continuing Education); * 5 Institutes (PUCRS Brain Institute, Culture Institute, Geriatrics and Gerontology Institute, Pró-Mata Environmental Institute, Petroleum and Natural Resources Institute); * PUCRS São Lucas Hospital; * Museum of Science and Technology; * Central Library; * Events Center; * Sports Park; * Scientific and Technological Park (Tecnopuc); * Labelo – PUCRS Specialized Laboratories in Electroelectronics; * And much more...