**Virtux Tech** is hiring, *We are a technology company specializing in providing innovative solutions to our clients. We are committed to delivering excellence in products and services, and we seek talented and motivated individuals to join our dynamic and growing team.* **Position: Technical Support Analyst** **Location: Uberlândia \- MG / On-site** We are looking for a Help Desk Technical Support professional to join our team. The ideal candidate will be responsible for providing first-line technical support, ensuring all issues are resolved quickly and efficiently. If you are proactive, possess strong communication skills and solid IT knowledge, we want to meet you! **Key Responsibilities:** * Answer and log user support calls and tickets. * Diagnose and resolve hardware, software, and network issues. * Provide remote support for the installation, configuration, and maintenance of operating systems, applications, and peripherals. * Guide users on how to use systems and software, ensuring a positive experience. * Document procedures and solutions for common issues, contributing to the knowledge base. * Monitor and maintain systems and networks to ensure continuous operation. * Escalate more complex issues to higher-level support when necessary. **Requirements:** * Prior experience in technical support, Help Desk, or related areas. * Knowledge of operating systems. * Familiarity with remote support tools and ticket management systems. * Good understanding of computer networks. * Excellent verbal and written communication skills. * Ability to work under pressure and solve problems effectively. * Experience with administrative tasks, such as issuing invoices (NF’s). **Benefits:** * Health insurance * Dental insurance * Childcare allowance * Education allowance * Partnerships and commercial discounts * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation allowance **Working hours:** * Monday to Friday * 8-hour shift **Additional compensation:** * Bonuses * Incentive plan Job type: Full-time CLT Compensation: starting at R$1\.904,00 per month Screening question(s): * Do you have customer service experience? * Do you have ERP experience? * Do you reside in Uberlândia \- MG? * Please share your LinkedIn profile, if available! Work location: On-site