Job Summary: A professional responsible for implementing, configuring, providing technical support, and training users on management software, addressing technical issues and performing maintenance. Key Highlights: 1. In-person and online technical support for users 2. Software implementation and configuration 3. User training and test validation **TECHNICAL SUPPORT ANALYST** A company specializing in management software, based in Novo Hamburgo. **Responsibilities:** * Implement, install, and configure software; * Provide user support (on-site at client locations and online); * Diagnose and resolve technical issues; * Conduct user training and validation testing (on-site at client locations and online); * Monitor support tickets and perform preventive maintenance; * Escalate complex issues to specialized teams; * Report feedback and suggestions to the development team. **Requirements:** * Valid driver's license; * Residency in Novo Hamburgo or nearby region; * Knowledge of networks and hardware (preferred); * Knowledge of taxes/taxation (a plus). **Compensation and Benefits:** * Salary: R$ 2\.000 to R$ 2\.700 \+ on-call allowance and overtime pay * Transportation allowance * Meal allowance * Health insurance **Working Hours:** * Monday to Friday, 8:00 AM to 12:00 PM and 1:30 PM to 6:00 PM **On-call Shifts (overtime and on-call payments apply) AFTER PROBATIONARY PERIOD:** * Saturdays: 8:00 AM to 12:00 PM and 2:00 PM to 6:00 PM * Sundays and holidays: 8:00 AM to 12:00 PM Employment Type: Full-time CLT Compensation: R$2\.000,00 \- R$2\.700,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site