Description
Job Summary:
First-level support and assistance to employees, including incident registration, categorization, and prioritization, as well as execution of basic technical procedures.
Key Highlights:
1. Diverse, plural, and talented community
2. Light, collaborative, and integrated culture
3. Equity of opportunities and a safe environment
**Nice to meet you — we are Zallpy!**
We are much more than a technology company; we are a diverse, plural, and talented community. Our purpose is to lead digital transformation with excellence and agility, fostering mutual and genuine growth through ethical and long-lasting relationships. Flexibility is one of our hallmarks: we operate across various team models and formats while maintaining our light, collaborative, and integrated culture — ensuring equity of opportunities in a space where everyone feels safe and heard.
**Your Responsibilities:**
* Provide first-level support to employees via tickets, email, in-person assistance, or corporate chat;
* Register, categorize, and prioritize incidents in the service desk tool;
* Execute basic technical procedures, including software installation and configuration, system updates, and support for corporate tools;
* Support devices such as laptops, desktops, peripherals, printers, and network connections;
* Manage the full incident lifecycle, ensuring user follow-up and escalation to Level 2/Level 3 when required;
* Maintain and update technical documentation, complete spreadsheets, and assist with administrative tasks;
* Coordinate with vendors, when necessary, for maintenance, license management, or equipment procurement;
* Support internal infrastructure activities and IT asset inventory.
**What We’re Looking For:**
* Currently enrolled in or graduated from a Technical or Higher Education program in IT, Information Systems, Computer Science, or related fields;
* Basic knowledge of Windows, Linux, and macOS operating systems;
* Fundamental understanding of networking (DNS, DHCP, IP, Wi-Fi) and hardware support;
* Strong communication skills, organizational ability, and capacity to prioritize tasks;
* Ability to handle multiple simultaneous requests;
* Proactive problem-solving mindset and resilience for recurring tasks.
**Nice-to-Have Qualifications:**
* Prior experience in technical support, service desk, or help desk roles;
* Familiarity with tools such as Active Directory, Office 365, VPN, and ticketing systems;
* Intermediate English proficiency for reading or communicating with vendors/users.
**Where You’ll Work:**
* This is an on-site position at our office in Porto Alegre.
**Employment Type:**
* Internship
**What We Offer:**
* **Internship stipend of R$1\.200**
* ️ **Meal/Voucher allowance of R$35.00 per day**
* **Transportation allowance**
* + ️ **Zenklub** for mental health care
️* ️ **Wellhub** for physical health care
* **Discounts at educational institutions**
* **Life insurance**
* **On-site work at our Porto Alegre office (6 hours per day, Monday to Friday)**
**At Zallpy, we care about your growth and well-being — both personally and professionally! Join us on this journey!**
**Job Code:** 4f31
Full-time
Onsite
Tapera,Rio Grande do Sul
