Description
Job Summary:
A professional with knowledge of telecommunications networks, communication protocols, telephony, GPON, and experience in customer service.
Key Highlights:
1. Focus on diagnosis and problem resolution (troubleshooting)
2. Strong communication, organizational, and empathetic skills
3. Proactive in seeking solutions
**RESPONSIBILITIES:**
• Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). • Understanding of telecommunications networks. • Basic knowledge of telephony protocols, such as SS7 and SIP. • Knowledge of GPON networks and related technologies. • Ability to diagnose and resolve problems (troubleshooting). • ERP system experience (MKSolutions) is desirable. • Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). • Understanding of telecommunications networks. • Basic knowledge of telephony protocols, such as SS7 and SIP. • Knowledge of GPON networks and related technologies. • Ability to diagnose and resolve problems (troubleshooting). • ERP system experience (MKSolutions) is desirable.
**REQUIREMENTS:**
• Prior experience in customer service. • Strong communication, organizational, and empathetic skills. • Proactive in seeking solutions.
**WORK SCHEDULE:**
Monday to Friday (8:00 AM to 6:20 PM)
**BENEFITS:**
\- Meal voucher \- Transportation allowance \- Health and dental plan \- Life insurance \- Education assistance \- Birthday day off
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Full-time
Onsite
Tapera,Rio Grande do Sul
