E-commerce Assistant

Description

Job Summary: The E-commerce Assistant I supports e-commerce operations, contributing to product updates, customer support, and optimization of the online shopping experience. Key Highlights: 1. Supports e-commerce operations and product updates. 2. Assists in order processing and customer communication. 3. Contributes to competitive analysis and digital market trend analysis. The E\-commerce Assistant I at Equinox is responsible for supporting the company's e-commerce operations, contributing to product updates, customer support, order tracking, and assisting in implementing strategies that optimize the online shopping experience. * Register and maintain product information (descriptions, images, prices, and inventory) on e\-commerce platforms. * Assist in order processing, cooperating with status updates and customer communication. * Assist in marketplace management, including monitoring promotions and campaigns. * Monitor customer reviews and feedback on digital platforms, suggesting improvements. * Support the team in planning and executing strategies to increase online sales. * Assist in preparing performance reports, including sales and traffic metrics across platforms. * Post advertisements in the system and platform; * Assist in customer service via e\-mail, chat, or phone, clarifying inquiries and escalating issues for resolution. * Contribute to competitive analysis and digital market trend analysis.