Customer Service Supervisor

Description

Job Summary: As a Customer Service Supervisor, you will lead and support your team to achieve results, ensuring accurate execution of processes, providing feedback for development, contributing to continuous improvement initiatives, and managing administrative routines. Key Highlights: 1. Team leadership and development 2. Focus on process optimization and customer satisfaction 3. Collaborative and growth-oriented environment Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. As a Customer Service Supervisor, your primary responsibility will be to lead and support your team in achieving results while fostering a collaborative and growth-oriented environment. You will be responsible for delivering feedback that drives team members’ development and ensuring processes are executed correctly and with information quality. Additionally, you will contribute to continuous improvement projects aimed at process optimization and customer satisfaction, while managing administrative routines related to your team and operations. RESPONSIBILITIES: * Support the team and collaborate closely with coordination to achieve results; * Deliver feedback to team members to foster growth and potential development; * Ensure designed processes are executed accurately and with information quality; * Contribute to improvement projects focused on process optimization, system automation, and improving customer fleet availability; * Perform administrative routines to enhance productivity, accuracy, service quality, and customer satisfaction; * Handle administrative processes related to the team, hiring, and terminations. REQUIREMENTS: * Completed undergraduate degree in Business Administration or related fields; * Proven experience in team leadership; * Strong communication skills and ability to manage conflicts; * Ability to work effectively in a team environment; * Goal-oriented mindset; * Proactive attitude and strong communication skills; * Proficiency in Excel (formulas, charts); * Leadership and proactivity, owner’s mindset, resilience, strong organizational skills, discipline, and motivation. * English proficiency is a plus. Work Model: Hybrid Work Location: Campo Bom/RS Apply now and Vibe with Us!