Manage front desk operations, guest service and support to ensure compliance with procedures and customer satisfaction * Delegate tasks to the team and provide guidance on their execution; * Greet, identify and inform guests about accommodation services; * Monitor hotel occupancy and forecast staffing and equipment needs during peak season; * Manage back-to-back check-ins/outs; * Resolve overbooking situations; * Manage and resolve conflicts arising within the department or with guests; * Maintain communication with relevant departments to ensure rooms are in good condition and guest complaints are addressed; * Attend pre-event meetings to understand requirements and ensure front desk delivers event-specific services; * Perform room changes whenever necessary; * Block rooms for the following day; * Verify cash amounts and fixed fund control daily; * Stay informed of the hotel’s entire schedule and regularly communicate it to the team; * Coordinate services provided by independent contractors during periods of high demand; * Read and sign the log book from the previous shift; * Analyze guest satisfaction surveys and customer records to identify areas for improvement; * Request materials required for department operations; * Prepare reception team’s time-off schedules; * Administer the company’s management system within the department; * Prepare and present managerial reports; * Conduct technical training and team development; * Monitor departmental performance indicators and costs; Develop operational procedures for the department across its various areas;