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Then this opportunity might be for you!\n\n \n\nThis is an opportunity to work as a Business Assistant at the new branch in Soledade, located in the neighborhood of Botucaraí.\n\n **\\#PeopleWhoGrow \\#PeopleWhoBuildTrust \\#PeopleWhoUnderstandPeople**\n\n **Responsibilities and duties** \n\n* Attend each member by practicing a broad vision, recording their needs.\n* Contribute to identifying business opportunities, receiving service demands, and when of low complexity, resolving them or directing the member to the channel that provides the best service experience.\n* Support guidance so members make better use of available products and technologies.\n* Ensure feedback to the Member with accurate information on operation status, operational needs, and requested information.\n* Identify opportunities for new businesses and prospecting new members.\n* Welcome and assist members and the community, directing them to the channel—physical or digital—that provides the best service experience.\n* Support the collection process for credit operations in cases of default and within negotiation deadlines, as directed by headquarters, aiming for the return of borrowed capital.\n* Promote member interaction with self-service channels, aiming for agility and guiding members toward digital solutions. Assist members with their \"digital inclusion.\" Be an agent of change for the member, offering guidance to best utilize available digital services.\n* Ensure document collection for operational progress, reporting status to the Manager and the member.\n* Support, when necessary, the integration process of new members, clarifying basic doubts and presenting relationship channels. Also, explain about Sicredi, aiming to engage the member with cooperative values.\n* Occasionally support cooperative events, collaborating with organization and promotion of cooperative values.\n* Support the operationalization of services such as collections, payments, various inquiries, opening, closing, and cash control at the teller terminal. Act in fraud and money laundering prevention.\n* Assist in the correct application of Systemic and Local regulations and guidelines.\n* Fulfill other roles and related responsibilities associated with the position.\n\n \n\n**Requirements and qualifications** **Education:**\n\n\nBachelor's degree completed or in progress in Administration, Economics, or related fields;\n\n\nCPA certification (mandatory);\n\n **Desired experiences:**\n\n\nExperience in customer service;\n\n\nExperience in credit cooperatives or financial institutions will be considered a differentiator;\n\n **Technical Skills and Knowledge:**\n\n\nBasic knowledge of financial products and services\n\n\nMember focus\n\n\nCommunication\n\n\nEase with technology\n\n\nOrganization\n\n\nCooperativism\n\n **Additional information** \n\nWork location: In-person at the new branch located in the neighborhood of Botucaraí, in Soledade/RS\n\n **Nice to meet you, we are Sicredi.**\n\n \n\nOur journey began over 120 years ago, as the first cooperative financial institution in Brazil. 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