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Relationship Consultant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are seeking a proactive and communicative professional for customer service, with a focus on resolving inquiries and ensuring customer satisfaction. Key Highlights: 1. Fluent communication and proactivity essential for customer service 2. Focus on reducing delinquency and enhancing customer satisfaction 3. Desirable experience in events and creativity in action Description: Apply quickly via email: Requirements and Qualifications: * Fluent verbal and written communication essential for customer service * Minimum 6 months of prior experience in public-facing customer service * Proactivity and sense of urgency to handle collections and messages * Proficiency in basic CRM tools and spreadsheets * Availability for business hours from 8 AM to 5 PM Desirable: * Experience in events or thematic decoration with creativity in action * Proficiency in WhatsApp and social media customer service — digital communication * Knowledge of negotiation and persuasion techniques — goal achievement * Proactivity in seeking creative solutions — continuous innovation * Familiarity with decoration software — specialized technical support Responsibilities and Duties: * 90% contact rate with delinquent customers, reducing overdue payments by 25%. * Average inquiry resolution time 20% faster than team average. * Monthly increase of 15% in customer satisfaction, measured by NPS surveys. Benefits: 100% subsidized Spanish course, 100% subsidized English course, R$ 150.00 transportation allowance, R$ 250.00 meal voucher Work Schedule: Option 1\) Monday to Friday, 8 AM–5 PM; Saturdays, 8 AM–12 PM Option 2\) Monday to Friday, 12 PM–9 PM; Saturdays, 9 AM–4:00 PM Knowledge: Education: Completed High School Behavioral Skills: Communication, Relationship Building 2512050202181786382

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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