Description
Job Summary:
We are seeking a proactive and communicative professional for customer service, with a focus on resolving inquiries and ensuring customer satisfaction.
Key Highlights:
1. Fluent communication and proactivity essential for customer service
2. Focus on reducing delinquency and enhancing customer satisfaction
3. Desirable experience in events and creativity in action
Description: Apply quickly via email:
Requirements and Qualifications:
* Fluent verbal and written communication essential for customer service
* Minimum 6 months of prior experience in public-facing customer service
* Proactivity and sense of urgency to handle collections and messages
* Proficiency in basic CRM tools and spreadsheets
* Availability for business hours from 8 AM to 5 PM
Desirable:
* Experience in events or thematic decoration with creativity in action
* Proficiency in WhatsApp and social media customer service — digital communication
* Knowledge of negotiation and persuasion techniques — goal achievement
* Proactivity in seeking creative solutions — continuous innovation
* Familiarity with decoration software — specialized technical support
Responsibilities and Duties:
* 90% contact rate with delinquent customers, reducing overdue payments by 25%.
* Average inquiry resolution time 20% faster than team average.
* Monthly increase of 15% in customer satisfaction, measured by NPS surveys.
Benefits: 100% subsidized Spanish course, 100% subsidized English course, R$ 150.00 transportation allowance, R$ 250.00 meal voucher
Work Schedule: Option 1\) Monday to Friday, 8 AM–5 PM; Saturdays, 8 AM–12 PM
Option 2\) Monday to Friday, 12 PM–9 PM; Saturdays, 9 AM–4:00 PM
Knowledge:
Education: Completed High School
Behavioral Skills: Communication, Relationship Building
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