Information Technology Intern

Description

Job Summary: Support operational activities and monitor the IT environment, providing user assistance and executing basic infrastructure routines. Key Highlights: 1. Operational support and IT environment monitoring 2. User support and ticket triage 3. Execution of basic infrastructure routines **Join us in playing your best role alongside a team of professionals who always do the right things, the right way, and for the right reasons. Ready to join our team?** **WHAT WE EXPECT FROM YOU** * **Education/Qualifications:** Must be currently enrolled in an undergraduate program in Information Technology or related fields. Expected graduation by July/2028\. * **Computer Skills:** Intermediate Microsoft Office Suite proficiency required. * **Languages:** Basic English is desirable. **EMPLOYMENT MODEL** * On-site. **REQUIRED EXPERIENCE** * Knowledge of networks and operating systems; * Advantage: familiarity with IT infrastructure. **️ WHAT YOU WILL DO** * Provide operational support and monitor the IT environment, including user assistance, ticket triage, execution of basic infrastructure routines, evidence logging, and support for documentation and internal controls. **YOUR KEY RESPONSIBILITIES** * Basic user support (connectivity, Citrix, MFA, VPN); * Logging evidence, diagnostics, and updates in tickets; * Supporting scheduled maintenance windows (under supervision); * Password resets and account unlocks (Active Directory); * Adding and managing users in access groups; * Server monitoring and incident resolution support; * Supporting basic Windows environment administration tasks; * Monitoring VMware vSphere activities; * Monitoring replications in vSphere Replication; * Supporting snapshot management (creation and removal under guidance); * Updating inventory and documenting virtual machines; * Monitoring alerts in SolarWinds Orion; validating backup routines (success/failure); * Escalating incidents per defined procedures; * Providing operational support for Citrix Cloud environment; * Verifying user sessions; * Supporting application access validation; * Collecting evidence for incident analysis; * Executing periodic environmental checklists; * Supporting basic operational tasks (under supervision); * Supporting collection, organization, and logging of audit evidence; * Supporting compliance with internal controls and regulatory requirements; * Updating technical and operational documentation; * Creating simple procedures (runbooks); * Supporting process standardization and continuous improvement. **BENEFITS:** **Physical Well-being**: Medical and Dental Assistance, Commuter Bus, Sylvamo Country Club, Workplace Gymnastics, Gympass, Restaurant, Flu Vaccination. **Financial Well-being:** Life Insurance, Funeral Assistance, Meal Allowance/Meal Voucher. **Mental Well-being:** Sylvamo Support Program. **Sense of Belonging**: Christmas Bonus. **We value diversity. Our opportunities are open to everyone — we foster an inclusive environment where every professional feels welcome, respected, and encouraged to grow.**