Description: We are looking for an After-Sales Intern to support customer service, track tickets, and resolve questions about products and services. This intern will assist in conducting follow-ups, satisfaction surveys, and identifying improvement opportunities throughout the customer lifecycle. They will also be responsible for organizing documents, updating information in the system, supporting deadline and pending issue tracking, as well as contributing to report preparation and data collection for recurrence analysis. If you are proactive, communicative, and enjoy working with a focus on customer experience, this opportunity is for you! Responsibilities and duties * Assist in customer service via email, phone, or chat; * Monitor tickets and ensure they are forwarded to the responsible department; * Help resolve questions about products, services, or processes; * Conduct follow-ups and satisfaction surveys (NPS, CSAT, etc.); * Monitor the customer lifecycle and identify opportunities for improvement; * Organize documents, contracts, service orders, or reports; * Update information in internal systems; * Assist in tracking deadlines, deliveries, and after-sales pending issues; * Support the preparation of performance indicator reports (e.g., response time, ticket resolution); * Collect data to identify recurring issues or improvement opportunities. Requirements and qualifications * Currently pursuing a degree in Administration, Physiotherapy, Biomedicine, Aesthetics, Quality, or related fields; * Interest in working with customer support and relationship management; * Availability for 6 hours per day (from 8:00 AM to 3:00 PM). 2511210202471881633