Receptionist / Night Auditor

Description

Job Summary: Hotel reception professional focused on delivering a unique and unforgettable experience to guests, aligned with the company's culture, in a dynamic environment. Key Highlights: 1. Growth opportunities 2. Safe working environment 3. Dynamic environment **About Us** We are a small-sized hotel located in Petrolina. Additionally, we are a professional hotel operating at a fast-paced, collaborative rhythm. Our working environment includes: * Growth opportunities * Safe working environment * Dynamic environment **PRIMARY OBJECTIVE OF THE POSITION** *Receive and assist guests according to the brand’s service style. Provide various information as needed by guests and essential practices of the department. Place guests at the “heart” of everything performed, aiming to deliver them a unique and unforgettable experience, aligned with the Company’s Culture.* **MAIN DUTIES AND RESPONSIBILITIES** * Process requested reservations by checking system availability. Inform guests of all relevant details, such as daily rate, room type, check-in/check-out times, etc. Be responsible for the hotel’s reservation email, responding to guest inquiries and confirming reservations submitted via this channel. * Receive guests according to the brand’s service style. Act as a service facilitator, providing basic information about hotel operations. * Verify reservations, request completion of personal data on the FNRH (when required), and validate required identification documents. Ensure compliance with lodging regulations for minors and issue room keys. * Serve as the primary liaison between guests and other hotel departments, receiving their requests, suggestions, complaints, etc. Seek resolutions and forward such information to the responsible department when necessary. * Stay updated on all city-related information, including entertainment options, local events, etc. * Promote and register guests in the loyalty program according to guidelines. * Pay special attention to regular guests and loyalty program members. Ensure differentiated welcome treatment, offering available benefit gifts according to their classification and preferences. * Answer telephone calls according to the brand’s service style. * Perform wake-up calls for guests upon request. * Ensure compliance with Reception practices and Brand Standard Procedures. * Assist guests at the hotel restaurant/bar/convenience store, if required, in support of the spirit of versatility. * Monitor room availability at the property via the distribution system (or other applicable systems), considering the hotel’s actual occupancy status. Prevent discrepancies between reservations and occupied rooms. * Close guest accounts, verifying with guests that all charges have been correctly posted. Present invoices, clarify any questions, and make corrections when necessary. Billing must occur at check-in; additional expenses must be billed separately. * Review and organize documents after check-out to enable invoice and tax invoice issuance to guests. * Be responsible for safeguarding all revenue (cash and credit cards). Monitor cash flow and ensure no discrepancies occur. * Perform cash control and closing procedures, recording transactions per Brand Standard Procedure guidelines. Execute corrections if needed. Verify tax invoices, checking guest and company names, amounts, and payment methods. Confirm no tax invoices are missing and arrange them in descending order. * Review outstanding balances and pending accounts. * Maintain petty cash control per Brand Standard Procedure guidelines. * Print and justify reversals executed during your shift. Analyze discrepancies between reservations and occupied/vacant rooms per Brand Standard Procedure guidelines. * Review reports regarding daily rates and segmentation to verify correctness of amounts and codes. * Manage luggage storage and delivery. Charge fees per brand service practices. * Inspect housekeeping and maintenance items for emergency situations and urgent requests. Employment Type: Full-time, Permanent/CLT Compensation: R$1\.824,00 per month Benefits: * Medical assistance * Free parking * Profit-sharing * Life insurance * Meal allowance * Transportation allowance Work Location: On-site