Receptionist

Description

Job Summary: The Hotel Receptionist welcomes, guides, and ensures a pleasant stay for guests, serving as the hotel’s first and last impression. Key Highlights: 1. Greet guests with warm and sincere welcomes 2. Ensure an unforgettable stay for the guest 3. Provide solutions through active listening and empathy **Description:** ---------------- **About the Role:** The Hotel Receptionist is responsible for welcoming guests, guiding them, and ensuring they enjoy a pleasant stay. This role is fundamental in the hospitality industry, as it forms the first and last impression guests have of the hotel. **Responsibilities:** * Responsible for check-in/check-out registration, arrival/departure reports, and incident logging; * Prepare arrivals for the following day and anticipate upcoming arrivals; * Handle room charge billing; maintain an organized and well-stocked department; * Answer telephone calls; maintain communication with other departments; * Greet guests with warm and sincere welcomes; * Ensure an unforgettable stay for the guest; * Receive complaints and provide solutions through active listening and empathy; * Stay updated on hotel services to effectively answer guest inquiries; * **Promote sales of room upgrades, decorations, spa services, romantic dinners, and other hotel offerings**; * Manage/monitor room change requests as needed; * Maintain communication with supervisors regarding departmental needs. **Requirements:** ----------------- * Bachelor’s degree in Hospitality Management, Business Administration, Public Relations, or related fields (completed or in progress) preferred; * Experience in reception roles; * Strong sales-oriented profile; * Intermediate/advanced Spanish; * English proficiency (intermediate) is a plus; * Customer service and/or sales training; * Willingness to reside in the employee housing compound — rotating 6x1 schedule. **Benefits:** * Attractive commission on sales * Health insurance * Dental insurance * Life insurance * Pharmacy card * Chartered bus service * Transportation allowance * Meals at the Employee Restaurant * Employee housing compound\* * Meal voucher\* * Birthday day off * Programs focused on employee appreciation and mental health