Telemarketing Collections Operator

Description

Job Summary: Provide customer service, negotiate amounts, and maintain updated customer records, while participating in projects and training to enhance competencies and ensure service quality. Key Highlights: 1. Customer service and clarification regarding contracts and payments 2. Negotiation of outstanding amounts with delinquent customers 3. Participation in projects and training for professional development WE WANT YOU ON OUR TEAM! We are proud to say that we are a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the Group’s growth and evolution. To fulfill our mission, we need people who take pleasure in serving, who inspire and transform. Here, our mission is to inspire care at all times — meaning we respect and promote diversity and inclusion across all positions. JOIN GROUP ZELO! Please note that all our job openings are open to persons with disabilities (PcD). WHAT YOU WILL DO: * Provide customer service and clarification to company clients within the cemetery/crematorium portfolio regarding contracts, payment/installment plans for outstanding or overdue amounts. * Guide cemetery/crematorium portfolio clients on issuing duplicate payment slips/invoices and on payment conditions for outstanding/overdue amounts, according to departmental procedures. * Contact delinquent clients from the cemetery/crematorium portfolio following the established collections schedule to negotiate outstanding amounts. * Negotiate, schedule payments, process receipts, verify overdue installment amounts according to company policies, and record negotiation history in the company’s internal system. * Schedule with motorcycle couriers the date/time for collecting negotiated amounts from cemetery/crematorium portfolio clients. * Maintain updated customer records in the internal system (CRM), periodically registering contact information or updating registration data whenever changes are identified or required. * Participate in area-specific projects, regularly reporting activities under your responsibility to your immediate supervisor or the project lead within the area. * Attend training sessions promoted and/or recommended by the company to enhance competencies or support employee development. * Support on-the-job training of new employees, guiding them on tool usage, area processes and procedures, or company policies. * Ensure the quality, reliability, and confidentiality of services and information generated through activities under your responsibility, safeguarding the company’s institutional image and stakeholder satisfaction. WHAT WE NEED: * Completed high school education DESIRED: * Proactive sales strategy IS THIS POSITION A PERFECT FIT FOR YOU? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) * TotalPass * Meal Allowance * Transportation Allowance * Medical Assistance * Dental Assistance * DuBenefícios Discount Club