Telephone Collections Operator

Description

Job Summary: Provide customer service, clarify inquiries, negotiate, and record information for clients from the cemeteries/crematoria portfolio, ensuring quality and confidentiality. Key Highlights: 1. Customer service and clarification. 2. Payment negotiation and scheduling. 3. Maintenance of updated customer records. WE WANT YOU ON OUR TEAM! We are proud to say that we comprise a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the Group’s growth and evolution. To fulfill our mission, we need people who take pleasure in serving, who inspire and transform. Our mission here is to inspire care at all times—this means respecting and promoting diversity and inclusion in all positions. JOIN GROUP ZELO! Please note that all our positions are open to persons with disabilities (PcD). YOUR RESPONSIBILITIES: * Provide customer service and clarification to company clients belonging to the cemeteries/crematoria portfolio regarding contractual matters, payment/installment arrangements for outstanding or overdue amounts. * Guide clients from the cemeteries/crematoria portfolio on issuing duplicate bills/invoices and payment terms for outstanding/overdue amounts, according to departmental procedures. * Contact delinquent clients from the cemeteries/crematoria portfolio in accordance with the established collection schedule to negotiate pending amounts. * Negotiate and schedule payments, process collections, verify amounts of overdue installments per company policies, and record negotiation history in the company’s internal system. * Schedule with motorcycle couriers the date/time for collecting negotiated amounts from clients in the cemeteries/crematoria portfolio. * Maintain updated customer records in the internal system (CRM), periodically registering contact information or updating data whenever changes or updates are identified. * Participate in area-specific projects, providing periodic reports on activities under your responsibility to your immediate supervisor or the project lead in the area. * Attend training sessions promoted and/or recommended by the company to enhance competencies or support employee development. * Support on-the-job training for new employees, guiding them on tool usage, area processes and procedures, or company policies. * Ensure quality, reliability, and confidentiality of services and information generated through activities under your responsibility, safeguarding the company’s institutional image and stakeholders’ satisfaction. REQUIREMENTS: * Completed high school education DESIRED: * Proactive sales strategy DOES THIS POSITION MATCH YOU? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) * TotalPass * Meal allowance * Transportation allowance * Medical assistance * Dental assistance * DuBenefícios Discount Club