Main activities Contacting customers (phone, WhatsApp, email, or collection systems) Negotiating debts by proposing agreements, installment plans, and deadlines Recording interactions in the system (payment commitments, agreements, status) Monitoring payments and agreement compliance Complying with the Consumer Protection Code, avoiding abusive practices Working toward credit recovery targets Types of collection Preventive collection: before or shortly after the due date Amicable collection: courteous negotiation Active collection: direct and frequent contact Receptive collection: responding when the customer contacts the company Key skills Strong communication and persuasion skills Empathy and emotional control Organization and attention to detail Ability to negotiate and handle objections Basic knowledge of finance and collection systems Job type: Full-time CLT Pay: R$1.600,00 - R$2.000,00 per month Work location: On-site