Job Summary: We are seeking a Customer Relationship Assistant to ensure efficient communication, support, and customer retention, working in an organized, communicative, and proactive manner. Key Highlights: 1. Responsible for efficient communication and customer support 2. Focused on customer satisfaction and retention 3. Organized, communicative, and proactive profile We are looking for a Customer Relationship Assistant to join our team. This person will be responsible for ensuring efficient communication with customers, providing support, resolving inquiries, and contributing to customer satisfaction and retention. We seek someone who is organized, communicative, and proactive, enjoys interacting with people, and pays attention to detail! **Responsibilities and Duties** * Provide customer service via channels such as WhatsApp, e\-mail, and telephone + Monitor requests and ensure timely responses + Record and update information in internal systems + Support problem resolution and customer interactions + Maintain active relationships with the customer base + Assist in improving customer service processes **Requirements and Qualifications** * Completed high school education (higher education preferred) * Strong verbal and written communication skills * Organizational skills and responsibility regarding deadlines * Basic computer knowledge (Microsoft Office Suite) * Customer service experience is a plus **Preferred Qualifications** * Experience with CRM systems * Experience in administrative routines or customer relationship management **Additional Information** * Employment type: CLT * Working hours: Monday to Friday * Location: Curaçá\-BA * Benefits: Transportation Allowance, Meal Allowance, Zenklub, Vital Health.
João Silva
Indeed · HR
João Silva
Indeed · HR
