Commercial Assistant

Description

Job Summary: Vila Galé is seeking a Commercial Assistant to provide operational and commercial support to the Sales Department, ensuring organization, standardization, and efficiency in processes. Key Highlights: 1. Operational and commercial support to the Sales Department 2. Customer service via digital channels with agility and quality 3. Employee growth and development through innovation Vila Galé intends to integrate a Commercial Assistant into its team. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, undergoing strong expansion with 52 hotels: 34 in Portugal, 13 in Brazil, 4 in CUBA, and 1 in Spain. We invest in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and effectiveness. We guarantee service quality by valuing our employees—with smiles and dedication—always being CLOSE TO YOU! **MISSION:** Provide operational and commercial support to the Sales Department, ensuring organization, standardization, and efficiency in processes, while contributing to service quality and strengthening relationships with customers and partners. **YOUR PROFILE:** Proficiency in Microsoft Office Suite, with emphasis on Excel and Outlook; Experience in digital customer service (WhatsApp, e\-mail, and service platforms); Ability to organize data and update databases; Power BI knowledge is desirable; Experience with CRM tools (e.g., Freshdesk or similar) is desirable; **MAIN RESPONSIBILITIES:** Support administrative and commercial routines of the Sales Department; Provide customer service via digital channels, ensuring agility, quality, and standardization in interactions; Assist in preparing and sending commercial proposals, contracts, and other departmental documents; Act as the liaison between customers and the commercial team, ensuring proper information flow; Create, organize, update, and qualify mailing lists for institutions, companies, and partners to support prospecting activities; Maintain up-to-date internal knowledge bases, including procedures, commercial materials, and policies; Support the organization of information for campaigns, promotional activities, and commercial materials; Assist in analyzing commercial data and preparing reports; Track requests and perform follow\-ups with customers and partners; Support the organization and participation in technical visits, ensuring preparation and internal alignment; Contribute to process standardization and suggest improvements whenever necessary; Ensure proper use of departmental tools and systems. **OFFERED:** Beyond integration into a dynamic company committed to social and environmental causes and valuing its employees, you can count on: **Salary:** (R$ 2\.400,00\); Comprehensive health insurance; Health insurance extended to dependents under preferential conditions; Annual performance bonus; Internal training academy (e\-learning, in-person, and intensive programs); Internal mobility programs with national and international opportunities; Development initiatives such as cross-training, mentoring, and internal labs; Access to partner discounts; Discounts on products and services, extendable to family members; Free stays at group properties; Internal motivational, training, and celebratory events; Special benefits for commemorative dates (Christmas and birthdays); Baby Kit for new parents; Laundry service for uniform care; A positive, diverse, and inclusive work environment; Working for a company with strong social and environmental commitment. All our positions are open to persons with disabilities, without any form of discrimination. We value diversity and inclusion in our team! The benefits and programs mentioned are subject to applicable contracts and/or regulations available for internal consultation.