Job Summary: We are looking for a proactive and committed professional to provide first- and second-level technical support, managing service tickets and delivering support for systems, software, and hardware. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on continuous development of employees 3. Diverse, inclusive, and respectful culture We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions experts and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and around the world. * **Our culture** — Though remote, we stay united. We hold regular ceremonies to strengthen connections, share knowledge, and stay updated on company news! * **We embrace diversity** — One of our commitments is to foster an increasingly diverse, inclusive, and respectful workplace, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day will include:** * Logging and managing service tickets, handling first- and second-level requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers and peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, Active Directory, and IP configuration; * Monitoring, responding to, and updating tickets in the system—preventing backlog that may jeopardize SLA compliance and minimizing pending ticket volume; * Creating and updating knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Proficiency in troubleshooting networks, microcomputing, software, hardware, and Service Desk tools. * ***Prior experience in industrial printer maintenance (e.g., inkjet, Domino, Excel, Linx, etc.) is required.*** **Preferred Qualifications** * Preferably residing near the client site (cities: Campina Grande do Sul, Quatro Barras, Piraquara, Colombo, Pinhais; also neighborhoods in Curitiba: Santa Cândida, Boa Vista, and surrounding areas) **Work Schedule** * **12-hour shifts on a 12 x 36 schedule, from 6:00 AM to 6:00 PM** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply—we’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, supporting the continuous development of our people * **Meal and/or food allowance**, usable for grocery purchases and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, encouraging physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial literacy program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your favorite beverage—coffee, tea, juice, or anything else—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?