Support operational collections and accounts receivable activities, monitoring overdue and upcoming invoices, contacting customers to resolve financial discrepancies, and updating information in internal systems—contributing to reduced delinquency and improved company cash flow. Key Responsibilities * Proactively and responsively contact customers (via phone, e-mail, and digital channels) regarding overdue and upcoming invoices. * Execute and monitor the collections escalation process, adhering to deadlines, internal policies, and guidance from Senior Analysts or management. * Monitor collections escalation actions, including credit bureau reporting, formal protests, and consent letters. * Record and update interactions, negotiations, and agreements in internal systems (ERP/TOTVS and spreadsheets). * Track payment commitments and conduct follow-ups with delinquent customers. * Identify basic discrepancies—such as unlocated payments, incorrect amounts, or mismatched dates—and route them for appropriate resolution. * Support the Accounts Receivable team with daily operational tasks. * Operate in compliance with internal policies, regulatory requirements, and customer service best practices. Requirements: * Bachelor’s degree completed or in progress. * Experience or exposure to collections and/or accounts receivable processes. * Strong verbal and written communication skills, with a professional and courteous demeanor. * Organizational skills, attention to detail, and ability to meet deadlines. * Aptitude for managing operational routines and systems. Preferred Qualifications: * Experience with collections escalation processes, credit bureau reporting, formal protests, and consent letters.