The Infrastructure Analyst is responsible for ensuring that IT resources and services are available, reliable, and secure so that company and client operations proceed without interruption. **Job Objective:** Support and ensure that customer and CNS infrastructure operates efficiently, securely, and stably. **Key Responsibilities** Server Monitoring and Maintenance: Monitor server performance, perform preventive and corrective maintenance, and ensure service availability. Network Management: Configure, monitor, and maintain network infrastructure—including routers, switches, firewalls, and VPNs—ensuring secure and efficient connectivity. Information Security: Implement and manage security policies such as access control, encryption, and protection against cyber threats. Conduct security audits and ensure compliance with standards and regulations. Technical Support: Provide second- or third-level technical support to resolve complex infrastructure-related issues, assisting other departments within the company. Backup and Data Recovery: Manage backup routines, ensure data integrity, and implement disaster recovery plans. Project Planning and Implementation: Participate in the planning and execution of infrastructure projects, such as migrations, hardware and software upgrades, or network expansions. Documentation: Create and maintain technical documentation for IT infrastructure, including network topologies, system configurations, and recovery procedures. IT Resource Management: Monitor usage of IT resources—such as storage and processing capacity—and recommend acquisitions or upgrades when necessary. Process Automation: Develop scripts and automate repetitive tasks to improve efficiency and reduce human error. Vendor Collaboration: Work with technology vendors for procurement of hardware, software, and services, as well as coordinate technical support and maintenance contracts. **Requirements** Academic degree in related fields, such as Computer Science, Computer Engineering, Information Systems, or similar disciplines. Prior experience in systems administration, networking, or IT infrastructure—preferably in a corporate environment. Knowledge of operating systems (Windows, Linux), virtualization, data storage, network protocols, and information security technologies. Relevant certifications, such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), or Cisco Certified Network Associate (CCNA). **Specific Skills** Strong communication skills Teamwork Proactivity Critical thinking Creativity Leadership Active listening