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You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises \n\n \n\nAs the Operations Manager you will:\n \n\n* Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.\n\n \n\n* Responsible for the overall safety, quality, performance and customer experience of the shift.\n\n \n\n* Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.\n\n \n\n* Accountability for meeting and exceeding operational goals.\n\n \n\n* Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.\n\n \n\n* Mentor, train and develop teammates for career progression and learning.\n\n \n\n* Ability to develop and share best practices across the shifts and network.\n\n \n\n* Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline\\-driven environment.\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team. \n\n \n\nKey job responsibilities \n\n* Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.\n\n \n\n* Manage a team of approximately many employees within a very fast\\-paced/ time\\-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.\n\n \n\n* Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.\n\n \n\n* Set / clarify requirements and expectations for Area Managers and Team Leaders.\n\n \n\n* Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety \\& Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.\n\n \n\n* Carry out supervisory responsibilities in accordance with the organizations policies and procedures.\n\n \n\n* Implement change and/or develop new processes as required.\n\n \n\n* Participate from time to time in cross\\-functional Process and Business Improvement projects.\n\n \n\n* Candidates must be flexible to work weekends and/or overnight shifts regularly.\n\n \n\n* Mobility/ Relocation for one of the regions: Northeast of Brazil.\n**BASIC QUALIFICATIONS**\n------------------------\n\n* Bachelor's degree in Engineering, Administration, Economy, Data Processing, Computer Engineering, Mathematics or any correlated degrees;\n* Experience managing teams;\n* Employee and performance management experience;\n* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;\n* Fluent Portuguese and Advanced English;\n* Operations or Logistics experience.\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* MBA or Post Graduate Degree\n* Six Sigma, Lean Manufacturing and process improvement\n* SQL and Advanced Excel\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. 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In addition, create spreadsheets, presentations, and fill out forms according to department guidelines.\n\n\nIf you are a young talent who delights customers and has a sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#VemSerBrisanet** \n\n \n\n**What will your day-to-day look like?** \n\n \n\n* Experience the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area indicators when necessary;\n* Actively participate in meetings and organizational commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other related duties according to area needs and leadership guidance;\n* Assist the supervisor in the sector's administrative processes;\n* Monitor material and financial resources, requesting replacements when necessary;\n* Track reports;\n* Monitor payments for services provided to the company;\n* Provide service to internal and external clients;\n* Manage certificates, absences, commissions, and vacation records for the Human Resources Department.\n\n \n\n**What we are looking for in this opportunity:**\n* Be between 14 and 24 years old;\n* Be currently enrolled in Elementary or High School;\n* Must be registered in qualified institutions offering apprenticeship programs.\n\n \n\n**The following will be considered a plus:** \n\n \n\n* 1 year of experience as an apprentice/intern;\n* Proficiency in Google Tools (Sheets, Docs).\n\n \n\n**At Brisanet Group, you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that fosters personal and professional development;\n* Horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meals (Headquarters via cafeteria and branches via Alelo);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Up to 60% discounts at Higher Education Institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762629307000","seoName":"administrative-apprentice","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sirinhaem/cate-customer-service-call-center/administrative-apprentice-6433655138355412/","localIds":"706","cateId":null,"tid":null,"logParams":{"tid":"4d368e5b-f263-4a95-a5fb-0d3a6819317d","sid":"24244ec0-d666-4b38-beb8-f664890e7b80"},"attrParams":{"summary":null,"highLight":["Apprenticeship opportunity","Support administrative tasks","Develop organizational skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cabo de Santo Agostinho,Pernambuco","unit":null}]},"addDate":1762629307683,"categoryName":"Customer Service Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4070","location":"R. 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That’s how we started 49 years ago, and that’s what we continue doing every day.\n\n\nIf you're looking for a dynamic environment full of opportunities where your work makes a difference, it makes perfect sense for you to live our purpose of \"delighting people in a democratic and accessible way\" with us**.**\n\n **Our way of being**\n\n\nWe Make It Happen \\| Proactive \\| Fast-Paced \\| Collaborative \\| Optimistic with feet on the ground\n\n **Our values**\n\n\nDelight \\| Bold Innovation \\| Collaboration \\| Commitment to results \\| Transparency\n\n **\\#JoinSTZ \\#JoinOuze and let's grow together!**\n\n **Responsibilities and duties** **We'd love if you have the following experiences:**\n\n \n\n* Support in-store customer service by offering shopbags (shopping bags);\n* Receive and organize merchandise;\n* Perform price re-tagging for store products;\n* Assist in daily execution of session maintenance, inventory, and display processes;\n* Maintain organization and cleanliness of the workplace;\n\n **Requirements and qualifications** \n\nAge between 14 and 24 years.\n\n\nCurrently enrolled in High School or Higher Education\n\n **Additional information** **Schedule:** 4 hours per day\n\n**Neighborhood:** Ponte dos Carvalhos\n\n**Benefits:** Transportation allowance\n\n \n\nHere, things really happen! 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