COI Operator

Description

Job Summary: Professional to operate the Integrated Operations Center (COI), monitor systems, resolve incidents, and optimize operational processes to ensure service continuity. Key Highlights: 1. Operate and monitor systems at the Integrated Operations Center (COI) 2. Resolve incidents and ensure service continuity 3. Collaborate to continuously improve operational processes **Description and Responsibilities:** **Schedule:** Rotating shift \- Flexible availability **Level:** Not specified **Employment type:** Permanent \- CLT * Operate the **Integrated Operations Center (COI)** to monitor systems and ensure service continuity. * Use **real-time monitoring tools** to quickly identify and resolve incidents. * Record and document incidents in the **incident management system** to maintain an updated history. * Execute escalation procedures according to established protocols to mitigate impacts. * Conduct preliminary failure analysis to support the technical team in resolution. * Ensure compliance with **Service Level Agreements (SLAs)** when handling incidents. * Collaborate with infrastructure and support teams to optimize operational processes. * Contribute to the continuous improvement of workflows in the **COI** through feedback and analysis. * Participate in strategic meetings to align actions and strengthen operational security. * Positively impact internal customers' experience by ensuring rapid and effective responses. **Requirements:** * Completed High School Education * Additional Information \- Salary R$ 2058.8 \+30% * Affirmative action position \- Available for PWDs. Work Location: Alto Da Gloria \- Sinop MT **Benefits:** Galena (AI platform for professional development), Orienteme (health and wellness platform), Profit Sharing Program (PPR), Health Insurance, Dental Insurance, On-site meals, Transportation (round-trip route), Meal Voucher, Wellhub (corporate wellness platform)