COI Operator

Description

Job Summary: Responsible for monitoring systems at the Integrated Operations Center, managing incidents in real time, and collaborating to optimize operational processes, ensuring service continuity. Key Highlights: 1. Operate and monitor systems at the Integrated Operations Center (COI) 2. Use real-time monitoring tools to resolve incidents 3. Contribute to the continuous improvement of workflows at the COI **Description and Responsibilities:** **Schedule:** Rotating shift \- Flexible availability **Level:** Not specified **Employment type:** Permanent — CLT * Operate the **Integrated Operations Center (COI)** to monitor systems and ensure service continuity. * Use **real-time monitoring tools** to quickly identify and resolve incidents. * Record and document incidents in the **incident management system** to maintain an updated history. * Execute escalation procedures according to established protocols to mitigate impacts. * Conduct preliminary failure analysis to support the technical team in resolution. * Ensure compliance with **Service Level Agreements (SLAs)** when handling incidents. * Collaborate with infrastructure and support teams to optimize operational processes. * Contribute to the continuous improvement of **COI** workflows through feedback and analysis. * Participate in strategic meetings to align actions and strengthen operational security. * Positively impact internal customers’ experience by ensuring rapid and effective responses. **Requirements:** * Completed High School education * Additional Information \- Salary R$ 2058.8 \+30% * Affirmative action position \- Available for PWDs. Work Location: Alto Da Gloria \- Sinop MT **Benefits:** Galena (AI platform for professional development), Orienteme (health and wellness platform), Profit Sharing Program (PPR), Health Insurance, Dental Insurance, On-site meals, Transportation (round-trip route), Meal voucher, Wellhub (corporate wellness platform)