Job Summary: We are seeking a Customer Relationship Assistant to work in the Customer Service Center (CSC), providing support and assistance to ensure customer satisfaction and efficient problem resolution. Key Highlights: 1. Handle and resolve customer requests through various communication channels 2. Register and track customer service tickets 3. Identify opportunities to improve customer service Position: Customer Relationship Assistant \- CSC Description: We are looking for a professional to serve as a Customer Relationship Assistant in the Customer Service Center (CSC). The selected candidate will be responsible for providing customer support and assistance, ensuring satisfaction and efficient problem resolution. Responsibilities: * Handle and resolve customer requests through various communication channels. * Register and track customer service tickets in the internal system. * Identify opportunities to improve customer service processes. * Maintain quality standards in customer service, following company guidelines. * Collaborate with other departments to ensure effective resolution of customer requests. Requirements: * Prior experience in customer service, preferably in a CSC environment. * Strong verbal and written communication skills. * Ability to handle challenging situations. * Basic knowledge of Microsoft Office suite. * Proactivity and customer focus.
João Silva
Indeed · HR
João Silva
Indeed · HR
