SERVICE COORDINATOR

Description

Job Summary: Coordinate after-sales activities, manage technical teams, and monitor productivity and customer satisfaction metrics in a dynamic environment. Key Highlights: 1. Opportunity to develop skills and build a successful career 2. Industry-leading automotive company with an extensive portfolio of brands 3. An environment that values diversity, inclusion, and employees' ideas Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our employees. Here, challenges become opportunities, and your voice has the power to shape the future of dealership operations in Brazil. We are **leaders** in the industry, with a strong nationwide presence. From light vehicles to heavy machinery, from financial services to insurance and car financing plans, we offer an integrated universe of solutions for our customers. With over **190 stores across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine yourself working with the largest brand portfolio in the segment nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you’ll have the opportunity to develop your skills, expand your knowledge, and build a successful career in a dynamic and challenging environment. We offer comprehensive solutions for our customers—from vehicle sales to after-sales services such as workshops, bodywork, and painting. If you’re passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Accelerate with us and make a difference at a company that values diversity and inclusion in all forms. Join us and become part of a team that celebrates individuality and mutual respect. **Responsibilities and Duties** * Coordinate after-sales activities, ensuring adherence to deadlines, quality standards, and targets; * Manage technical teams, assigning tasks according to complexity and deadlines; * Monitor productivity, rework, and customer satisfaction metrics; * Support commercial coordination in after-sales campaigns and relationship management; * Ensure compliance with Transrio and manufacturer policies. **Requirements and Qualifications** * Must be at least 18 years old; * Bachelor’s degree in Mechanical Engineering, Business Administration, Automotive Management, or related fields; * Proven experience as a coordinator, supervisor, or workshop leader in commercial vehicle dealerships (trucks and buses); * Experience in customer service and tracking performance indicators (repair time, productivity, rework, customer satisfaction, etc.); * Leadership and team development capabilities, workshop activity planning and control, process management, and results orientation; * Experience managing technical teams (mechanics, service consultants, and car washers); * Proficiency in Microsoft Office; experience with dealership management systems; * Must have easy access to the SINOP/MT region. **Additional Information** **PEOPLE ARE OUR BUSINESS—THAT’S WHY WE VALUE OUR EMPLOYEES IN MULTIPLE WAYS!** We offer the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized support for our employees and their families via a 24-hour hotline offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **AUTOMOB**, we help with the purchase of the **school supply kit** for employees’ children. * Our employees enjoy exclusive access to a **discount platform** for travel, culture and entertainment, services, dining, education, and wellness. * Through the **AUTOMOB University**, our employees learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who celebrate milestones with the company. Employees with **more than 15 years** of service receive a special mega-event. * **Mom’s Corner:** A dedicated space located at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. Do you identify with this position? Explore our open roles, apply, and join us in this company that grows every day. A dream launched in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio spans light vehicles—both new and certified pre-owned—to agricultural machinery, yellow-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these various segments. Our devotion to service is embedded in our culture—we have a highly skilled team that shares our core values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we began our consolidation process with the creation of AUTOMOB, and in 2024, we unified all dealership companies and operations under a single corporate entity. We now operate over 200 stores across 13 Brazilian states and employ nearly 7,000 people. Are you interested and ready to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all positions—regardless of gender, sexual orientation, race, religion, or disability.