**What Are Your Daily Missions:** * Filter, analyze, document via systems, and route tickets to responsible areas; * Provide support to implementation consultants and assist in resolving queries; * Record improvements within the area; * Onboarding and Setup activities; * Configure permissions, users, settings, integrations, and operational parameters; * Technical and Maintenance activities; * Analyze and validate integration issues between systems; * Perform technical tests to ensure the environment is functioning properly; * Simulate customer processes to validate certification prior to production rollout; * Monitor post-implementation stabilization, fix defects, and guide the customer; * Lead meetings with customers to gather requirements; * Conduct training, monitor implementation stages, and ensure delivery within schedule. **Technical Requirements and Desired Knowledge:** * Basic knowledge of technology (infrastructure, systems, networks, or databases); * Familiarity with SQL for simple queries (desirable); * Experience in customer service (in-person or remote); * Ability to interpret business rules and technical documentation; * Basic knowledge of integrations (API) is a plus; * Prior experience in technical support, service desk, or ERP is a plus. **What Are We Offering?** Multiple benefits, competitive salary, hybrid work model. **Your Well-being Matters:** Happy Day on your birthday—a day off to focus on yourself; Team-building events; Emotional thermometer; Workplace gymnastics; Emotional Health Program; Health insurance plan; Dental insurance plan. **What We Expect from an ACOM Collaborator:** Hard skills; Soft skills; Organization, determination, proactivity, commitment to goals and results; Demonstrate commitment to our customers’ success; Collaborate with leadership; Act as an owner of the business; Be willing to share knowledge; Stay updated in your field of expertise. **What It’s Like to Work at ACOM:** Our team is outstanding—we collaborate and achieve results together. Our culture is agile, and we are continuously evolving. We work with autonomy and creativity. Our workplace is relaxed, inclusive, and full of challenges! We encourage professional growth and development of our collaborators. **How Our Selection Process Works:** Application; Profile assessment; Resume review; Interview with HR; Chat with the Manager; Chat with Management.