Field Service Support Analyst | Field Service (Mato Grosso)

Description

Job Summary: A Field Service professional providing on-site technical support to end users, performing equipment installation, configuration, and maintenance, organizing infrastructure, and resolving incidents. Key Highlights: 1. On-site technical support ensuring operational continuity 2. Installation, configuration, and maintenance of equipment and infrastructure 3. Incident resolution following ITIL methodology We understand our **mission** is to guide companies toward digital transformation, preparing\-them for the new challenges and changes in today’s landscape! Our **purpose** is to build reliable connections between people and technology. **Trade Technology** has a diverse and highly skilled team, delivering on-demand consulting, effective, flexible, and qualified IT, infrastructure, and information security solutions — aiming to simplify business management for our clients. We are seeking professionals to join our **Field Service** team operating in the state of **Mato Grosso**, based in the Porto Alegre do Norte region and serving nearby areas. The professional will provide on-site technical support to end users, ensuring operational continuity. This role is **fully on-site and requires availability for travel across the entire state.** **Responsibilities and Duties** * Provide on-site technical support to end users, ensuring operational continuity; * Perform installation, configuration, and maintenance of equipment such as computers, monitors, printers, and peripherals; * Organize and maintain physical infrastructure for meeting rooms and auditoriums (cables, TVs, videoconferencing systems, etc.); * Monitor alerts in specific tools and report failures to the technical team; * Respond to and log service requests in ITSM platforms (e.g., Qualitor); * Update equipment inventory, tracking movements and configuration changes; * Document technical procedures clearly and concisely; * Collaborate with the team to identify and resolve issues; * Resolve incidents according to established processes, following ITIL methodology. * On-site presence at client locations (in Sinop and Porto Alegre do Norte) across various cities in the state of **Mato Grosso**, as required and per prior planning. **Requirements and Qualifications** * Basic knowledge of operating systems: Windows, Linux, and macOS; * Understanding of networking and IT infrastructure; * Experience with hardware and peripheral maintenance; * Familiarity with inventory and monitoring tools; * Ability to work collaboratively in teams and across departments; * **Valid driver’s license (Class B) and willingness to travel.** * Must be available for **on-site attendance during business hours: 08:00 – 18:00\.** Note: Vehicle and equipment will be provided by the company. **Additional Information** CLT employment model **Benefits****:** ------------------- Training Incentive Our passion for knowledge is part of our daily routine! We encourage employee training and support participation in events and certification journeys. We encourage employee development and support growth through participation in events and certifications. As IBM, Oracle, Microsoft, and other leading technology market partners, we ensure access to the world’s most renowned online training platforms. Meal and Food Allowance Flexible \- Flash Cards To maintain the energy needed to tackle daily challenges, you receive a monthly card with credits usable at snack bars, restaurants, supermarkets, and partner establishments. Health Insurance We care about your well-being and offer a high-quality corporate health plan. Dental Insurance Our employees receive a 100% covered dental plan for a wide range of dental procedures. More reasons to smile! Like the health plan, we also offer a dental plan to our employees at no monthly cost. Career Development Plan Future planning is part of Trade Technology’s philosophy. Through short-, medium-, and long-term goal setting and a structured feedback policy, we foster professional growth among our employees. We define goals from short to long term and implement periodic feedback to ensure everyone’s progress is full and continuous. Life Insurance All Trade Technology employees have active life insurance fully covered by the company. People Management Platform We use the Qulture.Rocks platform to reinforce our feedback culture. Through Qulture, we align weekly priorities, give and receive recognition, schedule goal meetings, manage OKRs, and develop personalized development plans with our managers. This platform supports managers, HR, and all employees in staying focused on their objectives — intuitively, easily, and enjoyably. **Shall we connect people and technology?** ----------------------------------------- At Trade Technology, we deeply value human relationships. We believe innovation, development, and transformation are only possible through these relationships and the actions stemming from them. Therefore, our behaviors are grounded in three core pillars: transparency, trust, and truth. Our partnerships with major technology market players — including IBM, Oracle, AWS, Lenovo, and others — guarantee innovation and technology for digital transformation. Our three main service areas are: Infrastructure (Products and Services), Cognitive Science (Data Science Software and Services), and Information Security Consulting. **Cognitive Science** Cognitive Science envisions transforming the future through data-driven information, directly enabling service personalization and innovative product creation using cutting-edge technologies. Beyond our Sivee and Timezer solutions, we also deliver outsourcing services to strategic clients. Our tech stack includes PHP (with Laravel), Python, C\#, .NET, Angular, React, and more. **IT Infrastructure** Our Infrastructure team stands out for its accumulated technical expertise and is recognized by our clients as a strategic asset. Its mission is to deploy and sustain IT solutions focused on agility and quality, supported by specialists across all domains and technologies. **Information Security Consulting** Consulting delivers value-driven solutions tailored to each client’s unique needs. This area is responsible for maximizing our clients’ success by delivering services aligned with agreed expectations, grounded in general Information Security principles and the General Data Protection Law.