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Job Summary: Provide technical support for equipment, systems, and users, and assist in user profile administration and internal procedure development. Key Highlights: 1. IT and telecommunications equipment support 2. Assistance in resolving support tickets 3. Support in user profile administration and procedure creation § Provide support for IT equipment, telecommunications equipment, and structured cabling; § Monitor and assist in resolving internal support tickets related to software and hardware for users; § Support user profile administration; § Support formatting and operating system installation on desktops and notebooks; § Support the development of internal procedures.
