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Job Summary: Responsible for providing support to systems, software, and hardware, ensuring operationality, maintenance, availability, and security of IT tools. Key Highlights: 1. Systems and hardware support 2. Technological maintenance and updates 3. IT security and efficiency assurance **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Operational **Employment Type:** Permanent – CLT Responsible for participating in the execution of support activities for systems – software and hardware, guiding, monitoring, and controlling operationality, performing maintenance, ensuring availability and technological updates, including training users for proper tool utilization, thereby contributing to continuity, availability, integrity, security, and efficiency of information systems and tools. **Requirements:** * Assist in activities defined in technology projects and initiatives within the scope of responsibility. * Register new and maintenance equipment and toner. * Manage inventory of toner and IT equipment. * Provide internal support. * Provide technical support to members regarding technical issues on Sicoobnet. * Prepare technical reports for equipment requiring external technical maintenance support. * Package and dispatch equipment for external maintenance. * Check security cameras twice weekly to detect potential recording failures. * Clear paper jams and replace cylinders in cooperative printers. * Clean scanners, point-of-sale readers, and cashier printers. * Provide technical assistance directly to users within the scope of intervention (low-complexity issues) or escalate problems to other services and/or specialized technicians. * Log and classify service requests, assign priority based on business criticality and service agreements, and determine the nature of issues. * Install, reinstall, and update software components and updates. Requirements: Bachelor's degree in Computer Science, Information Technology, or related fields. Desirable Certifications: ITIL; COBIT CPA (ANBIMA Certification) **Benefits:** Medical assistance, Dental assistance, Gym allowance, Daycare allowance, Education allowance, Internal benefits, Profit sharing, Private pension, Life insurance, Meal voucher
