Description: * Higher education or technological degree (completed or in progress) in Administration, Communication, or related fields; * Previous experience in Customer Service (minimum 1 year); * Microsoft Office Suite. * Provide service to referred customers, ensuring complete registration of information; * Manage and respond to customer requests that were not resolved during the first contact; * Update customer registration data as necessary; * Review daily the company’s policies and procedures available in the FAQs (Frequently Asked Questions); * Organize and keep work and support materials up to date, ensuring availability of resources obtained through training; * Communicate suggestions for improvements and customizations to continuously optimize the tools in use; * Monitor the customer service queue across various communication channels with customers (e-mail, chat, phone, and customer portal); * Perform other tasks related to service at the Customer Relationship Center, as requested by coordination; * Other related activities. 2512140202201862090