IT Assistant

Description

Job Summary: The professional will provide on-site and remote technical support, managing incidents, configuring software and hardware, and ensuring continuity of hospital operations. Key Highlights: 1. Technical support in hospital environments, ensuring continuity of operations. 2. Incident and request handling using ServiceNow and ITIL. 3. Installation, configuration, and maintenance of software and hardware. Description: Required: * Bachelor's degree in Information Technology or related fields (completed or currently pursuing); * Minimum 1 year of experience in IT support or Service Desk; * Solid knowledge of operating systems (Windows) and Microsoft 365 suite; * Technical knowledge of hardware (desktops and notebooks) and networks (DNS, DHCP, Ethernet); * Execution-oriented profile with excellent communication skills and ability to work effectively in teams. Desirable: * Basic Active Directory (AD) administration knowledge; * Experience supporting VPN and wireless network infrastructure; * Intermediate-level Excel proficiency; * Prior experience in hospital environments. * Provide on-site and remote technical support to internal customers, ensuring continuity of hospital operations; * Handle incidents and requests across various units (clinics, outpatient departments, and hospitals) using the ServiceNow portal and following ITIL best practices; * Perform installation and configuration of software and hardware to ensure full functionality of workstations; * Conduct maintenance of peripherals, including desktops, notebooks, printers (back-office and hospital-based), service kiosks, and self-service terminals; * Provide technical support and resolve issues related to Wi\-Fi and Ethernet networks, identifying connectivity failures; * Prepare detailed technical analyses and document all actions performed in support tickets; * Manage and monitor the support backlog, prioritizing critical tickets to meet SLA (Service Level Agreement) indicators. 2512250202491201724