Job Summary: Manage administrative processes and operational workflows, focusing on simpler tasks and interdepartmental coordination to ensure smooth interactions. Key Highlights: 1. Manage administrative processes and support operational workflows. 2. Interact with engineering and other departments to resolve sensitive issues. 3. Monitor complaints, ensuring customer contact and resolution. Manage administrative processes and support operational workflows to ensure smooth customer interactions and project deliveries. Focuses on simpler administrative tasks compared to the Analyst role, such as process control and coordination with other departments, including engineering. **Responsibilities and Duties** Main Activities: Update operational controls. Train or retrain customer service representatives. Generate reports for process monitoring. Monitor sales of PNE units to ensure requested adaptations are implemented. Provide timely information to other departments to ensure execution or necessary customer follow-ups. Monitor signing of CEF contracts to request payment of referral bonuses. Monitor complaints on Reclame Aqui, ensuring customer contact and issue resolution to improve customer experience and achieve positive evaluations. Analyze data to forecast ratings and implement mitigation actions. Interact with engineering or any other department to resolve sensitive customer-related issues, such as delays, technical assistance, contracts, documents, and special handling. Proactively contact customers for special or atypical requests. Assume certain Analyst and Coordination duties during their temporary absence. **Requirements and Qualifications** Full Microsoft Office suite; CRM CV and Totvs knowledge; Blip. **Additional Information** Benefits: * Meal Allowance: BRL 40.50 per day; * Transportation Allowance; * Birthday Leave; * TotalPass; * Unimed Health and Dental Plan; * Salary Advance; * Career Development Program. We are **VIC Engenharia**, a Minas Gerais-based company operating in the civil engineering market, primarily focused on the government’s “My House, My Life” program. We value and strengthen positive relationships and workplace happiness; our purpose is also to bring happiness to our customers when acquiring their first home by delivering high-quality, high-value projects and fulfilling our role in the construction industry with excellence. We operate in five Brazilian states (SP, MG, RJ, DF, and BA), and our product deliveries emphasize safety, social responsibility, and sustainability.