Job Summary: Professional responsible for the installation and repair of FTTH and FTTA networks, ensuring high-speed connectivity for residential customers and performing various maintenance tasks. Key Highlights: 1. Installation and repair work on FTTH and FTTA network technology 2. Focus on service quality and excellence in customer support 3. Opportunity to make a difference in digital inclusion across Brazil We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technology for residential customers; * Repairing / resolving service failures, including slow speed, Wi-Fi issues, no connection, intermittent connectivity, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the commercial team has doubts about whether our network is available in a given area; * Relocating equipment within the same residence upon request; * Changing equipment location to a different address per customer request; * Performing upgrades—replacing or adding equipment when the customer changes their plan; * Participating in training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** Professional Profile We Are Seeking: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR 10 (electrical safety) and NR 35 (working at heights) certifications preferred; * Intermediate proficiency in Microsoft Office suite; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available only to those enrolled in Amil health plan) * E-learning platform via Intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, committed to **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-focused space. For more information, visit https://alloha.com/