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Job Summary: Direct customer service, in person or by phone, clarifying inquiries and completing various documents, with a focus on organization and support. Key Highlights: 1. Opportunities to grow and transform smiles 2. Be part of Brazil's largest orthodontic network 3. Humanized, high-quality service with affordable fees Receive and provide direct customer service, in person or by phone, clarifying inquiries and completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company’s Standard Operating Procedures manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support, in person or by phone; answer questions and clarify inquiries related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, submit daily cash reports to the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to waiting customers and their companions; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly monitor ambient temperature and background sound levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; \- Monitor self-service kiosk operation; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation ability. * **Social:** Interpersonal relationship skills; teamwork; ability to interact with the public; friendliness. * **Behavioral:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational:** Time management; planning and organization. **Additional Information** We are Brazil’s largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality service at affordable prices. We have **over 20 years** of experience, with more than **350 units** across Brazil and over **8 million customers** proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
